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Message Us Text us +0177340898 |
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Drop Us A Email Email : general@timuransetia.com.my |
General: -
Q : What are the products and services offered at TSI?
- TSI is a large-scale one-stop center that offers a wide range of indoor and outdoor construction products for homes and buildings.
- We offer building materials based on current trends, affordable, price and quality.
- We also offer installation and consulting services for our sales products.
Q : What is TSI specialization?
- TSI emphasizes on 7 major sectors namely Roofing, Paint, Waterproofing, Laminate Flooring, Sanitary needs as well as Water Tanks, Water Filter and Water Pumps.
- We offer a full range of services for these 7 major sectors which include sales, installation, after-sales service, warranty and more.
Q : Is the price offered by TSI reasonable?
- TSI is a wholesaler and supplier of well-known brands. We also have branches in major districts of the east coast state.
- We always make sure our prices are in line with the quality of the products we offer.
Q : What is the quality and warranty of the product offered?
- TSI offers products from leading brands. And all products are guaranteed by the factory for a specified period of time and has the approval from SIRIM, ISO, IKRAM, BOMBA and CIDB.
Q : How many branches do we have and where are they located?
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Timuran Setia Industri S/B |
Timuran Setia Industri S/B |
TSI Factory Outlet PT 4260, Jalan 9/44, Tel: 012-749 7898 |
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Drexham Holdings S/B S/53, Lot 78, Kg Darat Demit, Tel: 012-981 0789 |
Timuran Setia Steel S/B Lot 1907, Tel: 09-765 5339 |
TSI Kok Lanas Hardware S/B PT 536, 538&539, Tel: 09-788 7538 |
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Pusat Pengedaran TSI (Tanah Merah) Lot 6996 & 6997, Ground Floor, Tel: 09-955 6668 |
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Timuran Setia Industri (KT) S/B No.139, Tel: 09-622 7410 |
Marang (KT) PT 4501, 4502 & 4503 Tel: 012-956 9827 |
TSI Home Décor S/B Lot 60094-60096, Tel: 09-690 4728 |
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Timuran Setia Industri KL S/B No. 191, Jalan KIP 6, Tel: 03-6734 0662 |
Timuran Setia Industri S/B 18, Jalan SC 1, Tel: 012-209 1889 |
Products: -
Q : What are the brands that TSI carry, in the 7 areas of expertise?
- Roof - GCI, Monier, Premier, Old, Decra, Ajiya, Lysaght Bluescope
- Paint - Jotun, Nippon, Smart Paint
- Waterproofing - Mapei, Sika, Cementaid, Davco, Pentens
- Laminate Flooring - Floor Depot, Ivy Floor, Robina
- Power Tools - Dong Cheng, Dewalt, Stanley, Black & Decker
- Sanitaryware - Johnson Suisse, Econax, Haustern, Modern Depot, Asher
- Water Tanks & Pumps - Weida, Muifatt, Deluxe, Star, King Kong, Shimge
Q : Does TSI offer installation services for purchased products?
- TSI offers installation services by appointing a qualified installer and we charge a reasonable installation charge.
Q : Does TSI offer shipping services for products purchased?
- TSI offers installation services by appointing a qualified installer and we charge a reasonable installation charge.
Q : What is the TSI company policy for storage of purchased goods?
- TSI can offer storage of goods for 1 to 2 weeks. We will charge a storage fee to cover the cost of insurance to ensure the safety of the goods.
Q : Does TSI offer repair services for purchased goods?
- Yes, the TSI has a team to repair all the machinery and water pumps sold.
Payment: -
Q : What are the payment methods offered by TSI?
- Cash
- Debit / Credit Card
- Online Banking
- Cheque
- Boost Pay
- E-Wallet
Shipping: -
Q : What are the delivery methods offered by TSI?
- Delivery by TSI truck in the states of Kelantan and Terengganu. (subject to terms & conditions)
- Courier service
- Self pickup at a nearby TSI branch
* Terms & Conditions:
Free truck delivery to areas within 80km of new city. Transportation charges will be charged for shipping over 80km depending on the type of product being shipped.
Order: -
Q : What are the ways to place an order with TSI?
- Visit our store
- Phone
- Facsimile
- Website - www.timuransetia.com.my
- Lazada
- Shoppee
Q : I have placed an order with the TSI, how do I know the status of the order?
- You can contact the branch via phone or WhatsApp.
- Mr / Mrs will be notified in advance if the item is not available in our warehouse, it will take some time for direct delivery from the factory.
Q : If I place an order with a branch in a Kota Bharu, can I pick up goods in the Tanah Merah?
- You need to notify us in advance of the order and make a pickup at any of our outlets where stock is available.
Return of Goods: -
Q : Can I exchange or return purchased items?
- You can contact the branch within 7 days from the date of purchase and have the assurance of converting or returning the purchased item.
- Mr / Mrs should also make sure the goods you want to exchange/return are in good condition.
- You also need to submit a valid purchase receipt when you wish to exchange/return the goods.
Q : If the goods received are damaged, will the TSI replace them with the new one?
- You must check the goods sent by the TSI truck before signing the receipt confirmation. In the event, that the goods received are damaged or inadequate, you may make a note on the delivery letter for further action by us.
- TSI will replace the ordered item in the event of negligence on our part.
Q : How do I make a complaint?
- You can make a complaint by phone, WhatsApp at 012-9691789 or email us at general@timuransetia.com.my.